WAREHOUSE GUIDE

what you need to know if you're bringing books in, or returning them

WAREHOUSE GUIDELINES

Our warehouse is open for deliveries between 08:30 and 16:00 every weekday, excluding UK public and bank holidays.

If you're looking for labels you can find a Goods In label / checklist here, and the Returns version here.

GOODS IN

Please ensure that all new stock deliveries are clearly marked for the attention of Goods In - that will help us immensely with the booking-in process.

To book a delivery slot please call +44 (0) 1752 202370. All deliveries should be booked in at least 72 hours before arrival, and never any later than 48 hours before stock arrives.

If our team is unable to take your call please leave the following information:

  • Carrier or courier name
  • Publisher name
  • No. of boxes and/or pallets
  • Preferred date of delivery
  • Contact number

We'll then get back to you with a suitable slot.

Please note that this is not a full delivery specification - for a copy of our 2017 delivery specs click here.

RETURNS

All returns must be authorised in line with the relevant publisher's returns policy - if you're not sure what that is please contact our Customer Services team.  Please ensure all packages are clearly marked for the attention of our Returns Department, that they contain a clear packing list and the original invoice number against which they were supplied.